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Vegan Starter Box

Frequently Asked Questions

Our minimum order is £30. As all our products are frozen, we need to make sure that it is sustainable whilst offering our customers good value delivery.

We work extremely hard to get your order shipped ASAP, which makes it very difficult for us to make changes. Please email hello@frozenly.co.uk and we will try our very best!

Wizardry! Well that and insulation made from recycled plastic bottles along with dry ice. We have done many trials with the insulation shipping boxes available on the market, but this particular insulation retained the coldest temperature for the longest time. Our priority is getting the food to you safely! The dry ice will probably have evaporated when you receive your parcel, but please do take care as it will be cold! The empty bags can be removed, and the food should be placed straight into the freezer. If you aren’t home when the delivery is made don’t panic, the courier will leave the parcel in your designated safe place and the packaging and dry ice will keep the products frozen for up to 36 hours as long as the box isn’t opened.

The outer box and paper is curb side recyclable, and once the dry ice has evaporated so is the packaging, this can be recycled with your carrier bags. The plastic bottle insulation (the white fluffy stuff!) is not currently accepted at recycling plants. We are hoping that this will change soon as it is made from 100% recycled plastic bottles. For now we are offering free returns, please see ‘returning your insulation’ for more information.

Shipping is a flat rate of £6.99 for any orders up to £50, over this amount it is £3.99. Shipping is completely free for any orders over £65.

Orders are dispatched the next working day. We deliver on Tuesday, Wednesday, Thursday & Friday each week. Order by 6pm on a Monday for Wednesday delivery. Order by 6pm on a Tuesday for Thursday delivery. Order by 6pm on a Wednesday for Friday Delivery. Any Orders placed after 6pm on a Wednesday, until 6pm on a Sunday will be delivered on a Tuesday.

Please note that due to Covid-19 couriers are experiencing unprecedented volumes and there may be a delay in your orders being dispatched. We will keep you up to date as best as possible.

Yes! You can collect from us at our warehouse in Dawlish during our opening hours. Once your order has been placed, we will email you to arrange a collection date/time. Please note that the minimum order does not apply to collections.

We are sorry that you are unhappy with your purchase. Please email returns@frozenly.co.uk to discuss this with us further. If the products aren’t as you would have expected to receive them, for example they have defrosted. Please take a photo, including the box, as proof. Any issues with a specific product or brand will be passed direct to the supplier. Please see our returns policy for further information.

Until the recycling plants are up to date with new materials, the plastic ‘fluff’ (that’s the scientific name) cannot be recycled curb side. But we can reuse it! If you keep it safe (we cant reuse it if its spoilt) when you have 3 deliveries if you put all the insulation into one box and email us we can arrange for the box to be collected. Every box that is returned we will you a discount code for your next shop. Bonus!

If returning your insulation isn’t for you, there are other things you can reuse it for;

Plant warmers

Pipe insulating

Pillow stuffing

Faux Santa beards

Insulating dog kennels

Garden slug deterrent (it also suppresses weeds and locks in moisture!)

Yes! everything listed on the website is plant-based and suitable for vegans!

Many of our products are allergen free, and a large number are gluten free. You can search the particular categories to find what you are looking for!

If you are a producer and think that you have a product that is suitable for our website, drop us an email on hello@frozenly.co.uk, we would love to hear from you!