Delivery Information

General Information

When will my order arrive?

Orders are dispatched the next working day. We deliver on Tuesday, Wednesday, Thursday & Friday each week. Order by 6pm on a Monday for Wednesday delivery. Order by 6pm on a Tuesday for Thursday delivery. Order by 6pm on a Wednesday for Friday Delivery. Any Orders placed after 6pm on a Wednesday, until 6pm on a Sunday will be delivered on a Tuesday.

Please note that due to Covid-19 couriers are experiencing unprecedented volumes and there may be a delay in your orders being dispatched. We will keep you up to date as best as possible.

Can I collect my order?

Yes! You can collect from us at our warehouse in Dawlish during our opening hours. Once your order has been placed, we will email you to arrange a collection date/time. Please note that the minimum order does not apply to collections.

What if I'm not in when the courier arrives?

If you aren’t home when the delivery is made don’t panic, the courier will leave the parcel in your designated safe place and the packaging and dry ice will keep the products frozen for up to 36 hours as long as the box isn’t opened.

By Location

England and Wales

Minimum order to qualify for delivery is £30.

Shipping is a flat rate of £6.99 for any orders up to £50, over this amount it is £3.99.

 

Orders over £65 qualify for free delivery.

 

Local pickup is available, with no minimum order, from our warehouse is Dawlish, Devon, UK. If you select this option, you will receive an email to let you know when your order is ready to be collected.

Scotland

Mainland

We can deliver to the Scottish mainland for a flat fee of £8.99.

Highlands

We can deliver to some of the Scottish highlands for a flat fee of £15.99.

We currently can’t offer delivery to certain postcodes within the highlands as the delivery time is longer, which causes logistics issues when shipping frozen food. Input your address on the basket page to see if we can deliver to your postcode.

Offshore

We currently can’t offer delivery to any Scottish Islands, as the delivery time is longer, which causes logistics issues when shipping frozen food.

Northern Ireland

We can deliver to Northern Ireland for a flat fee of £20.19.